We recognise that in a world with a wide range of cultural and individual diversity, the shared values represented within and by our company are of utmost importance.
We listen, learn, innovate, develop and deliver – all elements within our core values where customer commitment, technical developments and innovation, outstanding performance and taking responsibility for what we do all play an important part in our decision making and daily business.
We integrate the values to always deliver the very best our customers and other stakeholders require. Our values are constantly being reviewed and adapted to meet the demands of an ever-changing market worldwide.
Watts offer solutions that work for businesses within our diverse industries worldwide – supporting our vision to be customers’ first choice – ensuring growth, premium quality, continuous performance and improved profit for both our customers and ourselves. We are fully committed to finding the best solution to our customers’ requirements and challenges.
Customer commitment and performance
We demonstrate Customer Commitment by:
- working with our customer and all other stakeholders to build long-term partnerships for continuous and mutual benefit
- making sure our business decisions will have a positive impact on our customers
- fully understanding our markets and their requirements by research
- pursuing growth and learning
- always striving to offer the best solutions for our customers
- providing the very best of service
- providing the very best of quality products that meet and often exceed our customers’ requirements
- making sure we stand by and deliver on commitments and promises
- making sure our performance is meeting our objectives
Innovation and Development
Innovation and creative thinking is part of our culture and key to our growth, which will, in turn, benefit all our stakeholders.
Our commitment to innovation and continuous further development is confirmed by:
- encouragement by leadership to innovative and creative thinking to all elements of the company
- research and sourcing of materials, products, processes and developments
- accommodating change and suggestions for improvements
- sharing knowledge and always challenging ourselves
- facing challenges with optimism
- always striving to find a better solution and obtain more knowledge/expertise
We are very proud of our company, what we have achieved and our future plans and continuous developments. We also acknowledge that we have a social responsibility and we always strive to protect and improve, if required, the positive company profile we successfully have created.
We demonstrate our Responsibility by:
- keeping communications open and accurate with all stakeholders
- understanding and respecting the custom, rules and culture of the countries we deal with
- showing strong work ethic
- making sure we perform our duties to the best of our ability
- making sure we perform our duties with integrity
- making sure we all take responsibility for our actions